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30/03/2023
We had a chat with our Global Digital Ecosystem Transformation Leader (Asia), Nirupam Das, who was recently recognized as one of the top 100 CIOs of 2022 in the annual CIO Awards Ceremony, an award given to 100 senior executives that show exceptional drive in influencing innovation, resilience and rapid change in their industry.
Today, he shares with us his journey towards success, as well as his thoughts on what’s next for tech in the insurance industry and how Liberty is gearing up towards being a digitally agile company in the years to come.
Congratulations on winning an award in CIO 2022! You’ve been with Liberty for over a decade. Tell us more about your career journey with the company.
Liberty Mutual has been my happy hunting ground. I spent 13 years working in various leadership roles in claims & operations, lean transformation, CIO for Singapore and Hong Kong. Right now, I am in a global role as Global Digital Ecosystem (GDE) transformation leader for Asia, where we are deploying a new ecosystem which will transform the way we do business. We already launched a new direct business called Pocket in Thailand using GDE which I am extremely proud of.
My work has led me to travel and collaborate with colleagues across Asia, Europe and Latin America. I love the values of being open, acting responsibly, keeping it simple, making things better and putting people first at Liberty Mutual
What do you think are the award-winning attributes and/or leadership skills that have led to your success?
Passion is important for leaders because passion is the glue which connects the team to leaders. With passion, everything is possible. Another important trait is resilience given the changing global economics, change is constant, so a resilient leader helps calm the nerves of the team.
Let’s talk about insurance industry trends – what are some insurance tech trends you are seeing and how is Liberty Mutual preparing for the next great disruption?
Artificial Intelligence (AI) is the future in insurance - there are interesting new products in the mix like AI and Machine Learning insurance. Another trend is connected IOT – it will become more mainstream for insurance companies both for loss prevention and early payout of claims. Some Liberty products that embody these trends include Pocket by LMG in Thailand, Tesla Mileage in Singapore and Hong Kong and we are looking to see how we can continually enhance them to adapt to the changing tech landscape.
A lot of people think that insurance is merely about underwriting and claims. But the agenda has clearly shifted towards customer-centricity and making insurance is accessible to all. How does tech at Liberty enable and/or accelerate that?
Over the years, Liberty Mutual has evolved into a brand which our customers trust. With the digital evolution of the insurance business, Liberty Mutual has been invested heavily in technologies which will make insurance accessible through embedded customer journeys and also be a part of our customers lives as they start a career, family, build a home. We will introduce our technology which includes IOT and customized mobile apps to remain present during these milestones and be ready to help at all times.
What is the most exciting aspect about working on tech in the insurance industry (vs. other industries) and why?
The value we bring to society is tremendous. As an industry, we insure more than 5 trillion USD of assets. Without insurance, essentials such as the cars we drive, buildings we live in and the food we eat would not be feasible as it enables society to take calculated risks. There is so much opportunity for using tech in insurance be it AI/ML, IOT, chatbots, you name it insurance has a use for the same. For someone who loves technology and has a social cause, insurance brings both together.
We’re looking forward to be a leader in what’s next for tech in the insurance industry. Come join our growing tech team in Asia! We are hiring!
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