Email Us

servicecenter@libertyinsurance.com.sg

Do Not Call/Personal Data Protection

For enquiries relating to Do Not Call/Personal Data Protection, please write to us at:

One Raffles Quay #25-01 North Tower

Singapore 048583

Attention to: Data Protection Officer

Feedback

At Liberty, we value your feedback as it helps us enhance our services and products. Regardless of whether it is a feedback or a complaint, we are constantly striving to enhance our service to you. If you have any suggestions about our products or services and how we can improve, we would like to hear from you.

Complaints

We can understand that if we have fallen short of your expectations, you might want to lodge a complaint. All complaints are investigated swiftly and thoroughly – we have a complaints handling process which is summarized below.

1. Process

   Please write directly to us at servicecenter@libertyinsurance.com.sg. An acknowledgement will be provided to you within 3 business days of receiving the complaint. If the complaint takes longer to resolve, you will receive a regular written update on the progress of the investigation within 14 business days from the last communication.
    

2. Financial Industry Disputes Resolution Centre Ltd (FIDReC)

   If you are not satisfied with the resolution of your complaint, you may approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC), an independent and impartial institution that resolves consumer financial disputes through mediation and adjudication. Currently, FIDReC’s services are available to consumers, who are individuals or sole-proprietors, for claims against financial institutions.

    

   FIDReC's contact details are:
   Address: 36 Robinson Road, City House, #15-01, Singapore 068877 
   Phone: +65 6327 8878 
   Fax: +65 6327 1089 
   Email: info@fidrec.com.sg 
   Website: www.fidrec.com.sg