Motor Warranty

Key Benefits

Convenient locations - repairs can be carried out at any 3 workshops

Professional workshop

Insurance backed coverage

Courtesy car

Enhanced resale value

Frequently Asked Questions (FAQs)

If my motor warranty is covered by Liberty but my motor insurance is covered by another insurance company, will the warranty coverage still be valid if my car is repaired by motor insurer's Authorised Workshop after an accident?

It would be advisable for you to ensure your motor insurance coverage allows you to seek repairs at Optima Werkz. Under Liberty's Motor Warranty Policy's terms and conditions, the car has to be serviced y Optima Werkz. Should a car under warranty be serviced at another workshop, an inspection may be required to reinstate the warranty coverage.
If the car ownership changes, is the motor warranty still valid?
Yes, the motor warranty insures the car and not the owner. In the event that you have transferred your car ownership to someone else, the motor warranty coverage is still valid, given that all other terms and conditions have been fulfilled. Do ensure to update Liberty Insurance on the new ownership with the following details:
- Name of Owner
- Log Card
- Address
- Email
- Signed PDPA form
What part(s) are covered under the motor warranty for New and Used Hybrid cars?
- New Hybrid covered parts: Hybrid Motor, Hybrid Generator, Hybrid Battery, Hybrid ECU, Power Invertor, DC-DC Converter
- Used Hybrid covered parts: Hybrid Battery
Does Liberty Insurance offer credit terms for dealers?

No, coverage is strictly cash before cover.
Will there be any refunds if my warranty is cancelled or voided?
- There will be no refunds if the cause for cancellation or voiding is due to the owner’s negligence
- There will be a pro-rated refund if Liberty requires a cancellation on our part
I bought a 3 year warranty for my new car. Can I extend it for another 2 years if I am 12 months into the warranty?

Yes, you may, as we provide Extended Warranty as well. However, do note that your vehicle is likely to require re-inspection by Optima Werkz before we extend the period of coverage. The maximum period of coverage is 5 years.
How can a customer make a claim?
- Call any Motor Warranty hotline:
  - Optima Werkz @ Kung Chong: (65) 6908 1221
  - Optima Werkz @ Serangoon North: (65) 6908 0055
  - Optima Carz @ Tagore: (65) 6908 0770
- Head to any Optima Werkz workshop for a diagnostic check. Once expert mechanics check the car, they will be able to determine whether the issue is covered under Liberty’s Motor Warranty Policy. If it is covered, your vehicle will be attended to and you’ll be informed when it’s ready for pick up.
When is a policy considered null and void?
- When it is not serviced by the exclusive service provider for Liberty’s Motor Warranty Policy, Optima Werkz
- When it is not serviced within the stipulated period or mileages by Optima Werkz
- When an accident occurs and the vehicle has to be repaired or replacement is required on the warranted parts and accessories by workshops other than Optima Werkz
How can I prevent my warranty from becoming null and void?
- Ensure that Optima Werkz is listed as an authorised workshop under your vehicle’s motor insurance
- Ensure all repairs to your vehicle are carried out by Optima Werkz
What can be done over the Motor Warranty hotline?

The Motor Warranty hotline can handle enquiries related to Liberty’s Motor Warranty Policy such as warranty documentation, proposal forms, policy terms and conditions, claims procedure and any questions you may have about the product.

What do you need to know

Notes
Exclusive workshop	Optima Werkz is the exclusive workshop. All servicing and repairs must be done by Optima Werkz
Recalls	The policy will only cover the labour costs of manufacturer recalls. Costs of the parts are not covered by the policy
Towing	This policy includes 24/7 towing services within territorial limits (fees not covered)
Servicing	Vehicle must be serviced at intervals as per the service schedule
Renewal	Renewals will be made at the discretion of Liberty Insurance
Major Exclusions Excluded parts (see policy wordings for details) Damage caused by fire, theft, lightning, collision, impact of foreign particles, accident or an act of God Pre-existing defects Wear and tear Regular maintenance fees Third party claims Consequential charges Towing charges Damage caused by neglect or failure to maintain the Insured vehicle

The information provided here is a summary. Please refer to the actual policy wordings for the terms and conditions. Pursuant to S25(5) Insurance Act, if you do not fully and faithfully give the facts as you know them or ought to know them, you may receive nothing from the Policy.

Notes

Policy Owners' Protection Scheme

This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us (servicecenter@libertyinsurance.com.sg) or visit the GIA/LIA or SDIC websites (www.gia.org.sg or www.lia.org.sg or www.sdic.org.sg).