Fraud Advisory

Liberty takes fraud very seriously as any incident can have serious repercussions and negative effects on the Company, our customers and partners. If you believe you have been a victim of fraud, please reach out to us immediately at servicecenter@libertyinsurance.com.sg.

Security Tips
We advise our customers and the general public to:

• Always verify the credentials and registration details of your insurance agent/broker (“licensed insurance intermediaries”). You may check for the registration details of your licensed insurance intermediary at the following links: 
  For Financial Advisers and Insurance Brokers: https://eservices.mas.gov.sg/fid/
  For Insurance Agents: https://www.arcm.com.sg/public/client/arsPublic/PublicSearch
   
• Avoid clicking on suspicious links or responding to unsolicited emails or messages; always use official channels to engage authorized and licensed insurance intermediaries for the purchase of insurance policies.
   
• Exercise caution when sharing personal or financial information online and avoid processing financial transactions unless you are certain about the legitimacy of the licensed insurance intermediary.
   
• When buying insurance policies through insurance agents, premiums must be paid directly to Liberty (except when the insurance is bundled with a related non-insurance product and exemption applies). For more details, see:
  https://gia.org.sg/images/resources/For-Agents/GIARR-2024---Appendix-F---ARB-Premium-Payment-Rules-APPR.pdf
   
• Check carefully through any policy document and ensure they are legitimate and not falsified. Liberty will not assume responsibility for any loss or damage resulting from falsified policies. As a safeguard, Liberty urges our customers to exercise due diligence when procuring insurance through unofficial third-party channels and to again, verify the legitimacy of the licensed insurance intermediaries when being approached.