• Any party is conveyed by ambulance to hospital or given 3 days' outpatient medical leave
• Government or foreign-registered vehicles are involved
• Government property is damaged (e.g. lamp post, tree)
• A cyclist or pedestrian is involved, whether injured or not
• Vehicle is stolen or vandalised
• Hit-and-run cases

Contact us at 1800-LIBERTY (5423 789) as soon as possible for receiving guidance and information for filling your GIA report and finding the best workshop to repair your vehicle.

Contact us at 1800-LIBERTY (5423 789) as soon as possible for receiving guidance and information for filling your GIA report and finding the best workshop to repair your vehicle.

It is important for you to report within 24 hours so that we can handle your claim quickly without delay. It is a breach of policy condition for non-reporting and this may lead to repudiation of liability which means that you do not get protection under your policy. In addition, any non-compliance of this policy condition will result in a loss of your No-Claim Discount (NCD) upon the renewal of your policy.

You should make a report for record purposes. If there is no claim submitted against you, your No-Claim Discount (NCD) will not be affected.

Please submit the document immediately to Liberty Insurance as there is a timeline of 8 days for us to respond quickly with the appropriate action.

Yes, please furnish details of the private settlement to Liberty for recording purposes.

If you are involved in an accident but the third party is fully at fault, you may wish to claim against the other party for your losses. If the other party is fully at fault, the workshop will repair your vehicle and claim on your behalf. Just contact us at 1800-LIBERTY (5423 789) for receiving guidance and information and for finding the best workshop to repair your vehicle.

In case of accident involving injuries, government vehicle, government property, a cyclist or pedestrian or a foreign vehicle, please report the accident to the Traffic Police. Otherwise it is not necessary to report to the Traffic Police.

Please lodge a police report in Malaysia and, upon your return contact us at 1800-LIBERTY (5423 789) as soon as possible for receiving guidance and information for filing your GIA report and finding the best workshop to repair your vehicle. For more information, please refer to the GIA guideline.

In the event that there is a claim and a settlement under your policy, you will have to pay the third party policy excess subject to the policy terms and conditions.