Notice :

Liberty Insurance Enhances Pet Insurance Offerings to Meet the Growing Demands of Singapore’s Pet Population

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I want to claim for

Individual Business

insurance.

Select the category below to submit your claim.

Family & Home

Medical

Claims_Personal Accident

Personal Accidents

Claims_Travel & Leisure

Travel & Leisure

Vehicle

Nomination of Beneficiaries

Claim for Insurance Packages

Claim for Insurance Packages

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Insurance Packages Claims Process

Each claim is different, let us guide you through your claim:

step 1

File your claim

Fill in the claim form and submit to us with the supporting documents.

Claim form (Miscellaneous) - For loss or damage to building, renovations, improvements, contents, consequential loss, rental expenses, money, public liability, goods-in-transit, deterioration of stock, fidelity guarantee claim
Claim form (Work Injury Compensation) - For work injury compensation claim
Claim form (Personal Accident) - For personal accident claim

Please call 1800-LIBERTY (5423 789) or contact your Liberty agent in case of fire and water damage

File your claim

step 2

Acknowledge

You will receive an acknowledgement from Liberty that we have received your claim submission.

Acknowledge

step 3

Process your claim

Upon receiving all original documents, Liberty will process your claim.

Process your claim

step 4

Receive your claim amount

You will receive an email from Liberty that payment will be processed to the mode of payment that you have selected.

Receive your claim

Frequently Asked Questions (FAQs)

What are the supporting documents required for claims on loss or damage to building, renovations, improvements, contents, consequential loss, rental expenses, deterioration of stock?
- Photographs of the damaged property
- CCTV footage showing the incident/loss, if available
- Purchased invoices/receipts of the damaged property
- Assessment report from repairer on the cause and extent of damage
- Repair/replacement quotations of the damaged/lost property (please submit the quotations for our approval before making any repairs/replacement)
What are the supporting documents required for claims on Public Liability?
- Details of the third party including name, identification number, telephone number and address
- Name, telephone number and address of any witnesses
- All relevant writs summons correspondence and documents served on you by any third party
- Photos of the damaged third party items, if available
- CCTV footage showing the incident, if available
Please note the Insured should immediately notify claim upon receipt of third party claim or report the circumstances that may give rise to a claim. Insured is not to admit any liability whatsoever to the third party and forward any/all third party correspondence(s) to Liberty Insurance.
What are the supporting documents required for claims on Personal Accident?
- For death claim:
  - Death certificate, autopsy report, coroner’s findings, proof of the relationship between insured & claimant (i.e. copy of marriage/birth certificate)
- For permanent disability claim:
  - Medical/specialist report
What are the supporting documents required for claims on Loss of Money/Theft/Fidelity Guarantee?
- Incident report
- Police report (burglary, robbery or theft) - must be made within 24 hours of the incident
- Purchased invoices/receipts of the lost property
- Accounting records (proof) of money lost and misappropriated
What are the supporting documents required for claims on Work Injury Compensation?
- I-report(s) to Ministry Of Manpower (MOM)
- Police report (where necessary & relevant)
- Salary vouchers for 12 months preceding date of the accident
- Original medical receipts/tax invoices/receipts
- Original medical leave certificates
- Work permit (foreign workers)
- Contract value/invoice for project works, if you are a sub-contractor
What are the supporting documents required for claims on Goods-in-Transit?
- Insurance Certificate/Policy
- Commercial Invoice/Packing List
- Bill of Lading/Contract of Carriage
- Correspondences exchanged with Carrier and other relevant parties regarding liability for the loss/damage
- Survey report or other documentary evidence to show the extent of loss/damage
- Delivery Note/Receipt/Order
- Repair/Replacement Quotations
- Claim bill
Please note the above list of documents is not exhaustive. Other documents may be requested if necessary.

Downloads

Claim Form - Miscellaneous 275.571 KB

Claim Form - Work Injury Compensation 312.760 KB