Dog

Claim for PetCare

PetCare Claim Process

Each claim is different, let us guide you through your claim:

step 1

File your claim

Please fill in petcare claim form and mail the original 1supporting documents to Liberty at One Raffles Quay #25-01 North Tower Singapore 048583.

1Supporting documents:

  • Documentary proof of ownership of insured pet
  • Relevant documents pertaining to the nature of claim
    • Illness - original vet bills, vet reports, duly completed medical report from attending vet 
    • Accidental injury - original vet bills, vet reports, duly completed medical report from attending vet
    • Accidental death - vet report stating cause and time of death
    • Injury to a third party - original medical invoices, medical reports; doctor's memo stating nature/cause of injury
    • Theft - AVA/SPCA lost & stolen reference number; copy of police report lodged in Singapore

Please note the above list of documents is not exhaustive. We will contact you directly if other documents are required.

step 2

Acknowledge

You will receive an acknowledgement from Liberty that we have received your claim submission.

step 3

Process your claim

Upon receiving all original documents, Liberty will process your claim.

step 4

Receive your claim amount

You will receive an email from Liberty that payment will be processed to the mode of payment that you have selected.

Download

file icon Claim Form - PetCare 299.933 KB download icon